The ‘Digital Sources of Trust’ (DSOT) discovery projects have investigated the challenges of identity verification for users that do not possess traditional identity credentials such as a passport or driving licence. The majority of the users interviewed in these projects expressed a need for a process where verification of their identity would be made easier. At present they face numerous barriers (and additional, often crippling costs) or lengthy processes to verify their identity, even for simple things such as application for a course. Most of these people have evidence of long customer histories with public and private sector service providers but the evidence is largely paper based and therefore of no use in a digital transaction.
The DSOT 1 & 2 projects looked at user journeys that explored three mechanisms; a ‘digital notary’, a direct attribute provision service and a Personal Data Store (PDS).