Paper Abstract:

Paper Details:

This Alpha project took a typical local government service – applying for a Blue Badge (disabled parking badge) – and demonstrated how it could be radically transformed from a process taking several weeks to one taking a few minutes.  Warwickshire County Council, Department for Work and Pensions, Mydex, Verizon, Northgate Public Services and Government Digital Services collaborated on this project.

August 2015

Rob Laurence, Innovate Identity and Ian Litton, Warwickshire County Council

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