Digital ID is moving forward rapidly. Employers, businesses and other bodies that will come to accept and rely on digital ID as the primary way for their customers to access their services, will need to be in a position to start accepting digital ID soon and with confidence.
Organisations that embrace digital ID will see:
• increased success rates for onboarding new customers, as well as returning customers
• reduced identity fraud levels
• improved compliance as well as reduced compliance costs
• and the overall cost per user will be significantly reduced.
They will also be able to:
• provide instant access to services for customers
• move away from forgettable passwords
• no longer require customers to find and provide paper ID documents
• and easily update details as customer data changes.
Ensuring that digital ID works well for these organisations is a key focus for the Open Identity Exchange.
Businesses want to be able to quickly, safely and efficiently onboard as many customers as they can. But they are already faced with the challenge of trying to onboard customers that struggle to prove who they are – that’s at least six million people in the UK and XX globally.
Many businesses are concerned that if digital ID becomes the primary route for access to services, it could make this situation worse. This is driving concerns around the impact on the experiences of their customers and increase in friction during the customer journey.
It’s worth noting that in countries where digital ID use is strongly encouraged and embraced by businesses across all sectors, access to services ie healthcare, education and jobs has increased.
The way digital ID is progressing means that there is a strong focus on inclusivity, alternative proofing methods and assisted digital capabilities. This is to ensure that anyone that wants a digital ID can obtain one easily, and those who do not want one can still access the services they are entitled to.
The Open Identity Exchange has released a series of short educational videos aimed at businesses that will come to rely on digital ID, explaining simply and clearly how digital ID will benefit them. These videos aim to help alleviate concerns around access, security and privacy.