The Post Office is a crucial part of the social and economic infrastructure of the UK. Through over 11,500 branches and an increasing digital presence, it provides convenient access to essential services – mails, banking, government services, telecoms – for households and small businesses throughout the country. The Post Office has a long history in the provision of identity services, from passport and driving licence applications to document notarisation used for financial, employment and lifestyle services. In recent years, the Post Office has led the market for the UK Government’s flagship digital identity programme, GOV.UK Verify. Identity is a critical element of an overall business strategy aimed at ensuring the Post Office matters as much to customers tomorrow as it does today.
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