Singpass

Singapore

Government Issued ID

Currently centralized with government issued Singpass app. Assessing how to move to support wallets and foreign trust anchors (such as other digital ID programmes). 

2000+ services across 800+ organizations in Banking, Insurance, Securities, Remittance, Digital Wallers, Financial Planning, Trade Union Charities, Mobile Telco, Fibre Broadband, Car Sharing, Public Transport, Retail, eCommerce, Healthcare, Wellness, Education, Human Resources, Incorporation, Utilities, Logistics, Government. 

Yes, banks that use Myinfo allow for digital application forms to be pre-filled with trusted data from government sources

Singpass is a government issued Digital ID, accessible via the Singpass app since 2018

Published documentation, sandbox and onboarding tools for RPs. 500 integration proposals were received in 2021 alone. RPs have been able to ”onboard in days”. 

5m users, 4.2m use the Singpass app of which 2m are active (Singapore population of  5.6m)

Singapore government has addressed the relevant legislation to ensure Singpass is acceptable across public and private sector use cases. No specific trust framework legislation.

15% higher product approval rates for businesses due to better data quality – up to a $50 per user saving. 

More than 1,000 digital services offered by government agencies and businesses are onboard Myinfo. Currently, about 300,000 Myinfo transactions are performed every day.

– 80% reduction in application processing time for users, 50% reduction in clicks to onboard to a new service. Instant financial services account opening, with some financial services firms also issuing an instant virtual card into the account for immediate use. 

Enables Services that provide tangible end user benefits, trust in the Digital ID for users and RPs, respecting privacy, inclusion, user safety.

Support for the visually impaired. Supports all 4 official languages of Singapore. 

What does it do?

Onboarding - Allows users to share trusted ID information – My Info – for online signup and KYC, with both government departments and private sector

Logon - Allows access to digital services without passwords by using the Singpass app to scan a QR code on the services website, or “tap QR” redirect to Singpass if on a phone. 

Face to Face - Forms a Digital version of the National ID Card, with bar code, that is accepted in face-to-face interactions at government counters. Users can use QR codes or HFC tags to prove who they are and share information in a face to faceenvironment. 

Electronic Signatures - Generates Legally acceptable secure electronic signatures

Transaction Authorization - Users can authorize transactions using facial recognition. Faces are verified against centrally held images in the government database (i.e. not device based). Can be used to authorize consolidated viewing of online banking information and government agency information with third parties for eligibility assessment (often finance or another part of government) – a “personal balance sheet”

Other uses: Was used for COVID contact tracing